Firewall configuration for SecureVideo

Support Center > Tips and Settings

Published 12/18/2013 at 6:51pm UTC

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Details

SecureVideo supports two different video engines. (Most customers are on Zoom, which we integrated mid-2016, but we continue to support VSee for any older customers that did not choose to switch.) If you have a network firewall, please be sure to whitelist the following rules, depending on whether you are using Zoom or VSee with SecureVideo.

 

Some firewalls have a UDP default timeout. If your calls are consistently being dropped after a specific period of time, this may be happening on your network, and the UDP timeout must be removed or greatly increased for the UDP ports noted below. 

 

Answer

 

Zoom Firewall Settings

  • allow outbound TCP 80 and TCP 443 to (*.securevideo.com, zoom.us, *.zoom.us, *.pubnub.com, *.pndsn.com, *.pubnub.net and *.pubnub.io)
  • allow outbound (TCP 443, TCP 8801-8802, UDP 3478-3479, and UDP 8801-8810) to (3.7.35.0/25, 3.21.137.128/25, 3.22.11.0/24, 3.23.93.0/24, 3.25.41.128/25, 3.25.42.0/25, 3.25.49.0/24, 3.80.20.128/25, 3.96.19.0/24, 3.101.32.128/25, 3.101.52.0/25, 3.104.34.128/25, 3.120.121.0/25, 3.127.194.128/25, 3.208.72.0/25, 3.211.241.0/25, 3.235.69.0/25, 3.235.71.128/25, 3.235.72.128/25, 3.235.73.0/25, 3.235.82.0/23, 3.235.96.0/23, 4.34.125.128/25, 4.35.64.128/25, 8.5.128.0/23, 13.52.6.128/25, 13.52.146.0/25, 13.114.106.166/32, 18.157.88.0/24, 18.205.93.128/25, 50.239.202.0/23, 50.239.204.0/24, 52.61.100.128/25, 52.81.151.128/25, 52.81.215.0/24, 52.197.97.21/32, 52.202.62.192/26, 52.215.168.0/25, 64.69.74.0/24, 64.125.62.0/24, 64.211.144.0/24, 65.39.152.0/24, 69.174.57.0/24, 69.174.108.0/22, 99.79.20.0/25, 103.122.166.0/23, 109.94.160.0/22, 109.94.160.0/24, 109.244.18.0/25, 109.244.19.0/24, 115.110.154.192/26, 115.114.56.192/26, 115.114.115.0/26, 115.114.131.0/26, 120.29.148.0/24, 140.238.128.0/24, 147.124.96.0/19, 149.137.0.0/17, 152.67.20.0/24, 152.67.118.0/24, 152.67.180.0/24, 158.101.64.0/24, 160.1.56.128/25, 161.199.136.0/22, 162.12.232.0/22, 162.255.36.0/22, 165.254.88.0/23, 168.138.16.0/24, 168.138.48.0/24, 168.138.72.0/24, 168.138.244.0/24, 173.231.80.0/20, 192.204.12.0/22, 193.122.32.0/22, 193.123.0.0/19, 193.123.40.0/22, 193.123.128.0/19, 198.251.128.0/17, 202.177.207.128/27, 202.177.213.96/27, 204.80.104.0/21, 204.141.28.0/22, 207.226.132.0/24, 209.9.211.0/24, 209.9.215.0/24, 210.57.55.0/24, 213.19.144.0/24, 213.19.153.0/24, 213.244.140.0/24, 221.122.88.64/27, 221.122.88.128/25, 221.122.89.128/25, 221.123.139.192/27)
  • allow outbound (TCP 443, TCP 8801-8802, UDP 3478-3479, and UDP 8801-8810) to (2620:123:2000::/40, 2620:123:2000::/44)

 

*If you plan to use our HIPAA-compliant recording feature, or meet with an organization which uses that feature, please contact us at [email protected] for additional firewall rules.

**If you would like to receive notifications when additional IP ranges are available, please sign up for our IP address changes announcement list.

 

VSee Firewall Settings

  • allow outbound (TCP 443 and TCP 80) to (*.securevideo.com, vsee.com, api.vsee.com, client.vsee.com, my.vsee.com, *.pubnub.com, *.pndsn.com, *.pubnub.net, *.pubnub.io, cloudfront.vsee.com, vseeactiveapi.firebaseio.com, mq-aws-us-east-1.iron.io, s3.amazonaws.com, bw.vsee.com)
  • allow outbound (TCP 5222 and TCP 443) to (talk.vsee.com, xmpp01.vsee.com, xmpp02.vsee.com, and xmpp03.vsee.com)
  • allow outbound (UDP 6000 and TCP 443 and TCP 80) to (cl-relay.vsee.com, usw01-rel.vsee.com, usw02-rel.vsee.com, use01-rel.vsee.com, use02-rel.vsee.com, jp01-rel.vsee.com, euw01-rel.vsee.com, and euw02-rel.vsee.com)
  • allow outbound (UDP 6000 and UDP 3478) to (stun01.vsee.com, stun02.vsee.com, stun-map01.vsee.com, stun-map02.vsee.com)
  • For best performance, allow inbound UDP 6000 from all hosts

 

This article was last reviewed by our Support team on June 10, 2020.