One-Click, Outlook app on tablets/phones: Browser Not Supported

Support Center > Troubleshooting Connection Issues

Published 07/21/2021 at 11:52pm UTC

Page viewed 975 times

Symptom

If you are using the Outlook app on an Android device and trying to access a One-Click session, a notification will appear that permission for the camera and microphone was denied. 

Android image

 

 

 

If on an iOS device and you are trying to access a One-Click session, a notification will appear that the browser is not supported.

Browser Not Supported message

 

Possible Causes

The Outlook mail app does not have the ability to launch One-Click. Because our system cannot detect the Outlook app on an Android phone, the error message may be misleading: One-Click would not be able to access the camera and microphone because Outlook itself does not have the ability to access the camera or microphone. 

 

On an iPhone, we display the correct error, that the browser is not supported.

 

You would need to switch to another browser on your device to start/join a session. 

 

 

Resolution

 

 

Android: switching to Chrome

Copy link

1. You can copy the join or login link from your email by holding down the "Join Session" button and selecting "Copy link address" when the option appears.

  • Do NOT tap "Open link" since this will open in Outlook but it will not work. 

Arrow pointing at "Copy link address"

 

 

2. Navigate to your Home screen and find the icon for Chrome (looks like a red, green, and yellow square with a blue circle in the middle). 

Arrow pointing to the Chrome icon

 

 

3. In a new tab, type on the URL bar at the top. Chrome should autofill an option "Link you copied". Tap on this to open the waiting room link. 

Link you copied

 

 

5. Tap on the "Enter Waiting Room" button to launch Zoom and enter your session.

Arrow pointing at Enter Waiting Room button

 

 

Enter 9-digit access code manually

 

1.  In the email invite, scroll down below the "Join Session" button, and look for where the session access code is displayed. Copy or write this number down.

Arrow pointing at access code

 

 

2. Navigate to your Home screen and find the icon for Chrome (looks like a red, green, and yellow square with a blue circle in the middle). 

Arrow pointing to the Chrome icon

 

 

3. In the URL bar, go to "securevideo.com". 

Arrow pointing at "securevideo.com" in URL bar

 

 

4. Use the Join a Session button in the center of the page.

Arrow pointing at Join a Session

 

 

5. Enter your 9-digit Access Code in the provided field (hyphens or spaces are optional), and then click Go to be taken to the waiting room page.

Arrow pointing at access code and then the Go button

 

 

 6. Tap on the "Enter Waiting Room" button to launch Zoom and enter your session.

Arrow pointing at Enter Waiting Room button

 

 

iOS: switching to Safari

Copy link

1. You can copy the join or login link from your email by holding down the "Join Session" button and selecting "Copy Link" when the option appears.

 

Invite with arrow pointing to the "Join Session" button               Arrow pointing at "Copy Link" option

 

 

2. Tap on the Home button (the single button on your iPhone/iPad) to get to your Home screen, and find the icon for Safari (looks like a compass). 

Arrow pointing at Safari icon

 

 

3. Press the area in the URL bar at the top of the page, and then select "Paste and Go" when the option appears.

Arrow pointing at URL box, then at "Paste and Go"

 

 

4. This will open the waiting room page in Safari. Tap on the "Enter Waiting Room" button.

Arrow pointing at Enter Waiting Room Button

 

 

5. When asked to allow the page to open in Zoom, tap "Open". 

Arrow pointing at "Open"

 

 

Enter 9-digit access code manually

1.  In the email invite, scroll down below the "Join Session" button, and look for where the session access code is displayed. Copy or write this number down.

Arrow pointing at access code

 

 

2. Tap on the Home button (the single button on your iPhone/iPad) to get to your Home screen, and find the icon for Safari (looks like a compass). 

Arrow pointing at Safari icon

 

 

3. In the URL bar, go to "securevideo.com". 

Arrow pointing at "securevideo.com" in URL bar

 

 

4. Use the Join a Session button in the center of the page.

Arrow pointing at Join a Session

 

 

5. Enter your 9-digit Access Code in the provided field (hyphens or spaces are optional), and then click Go to be taken to the waiting room page.

Arrow pointing at access code and then the Go button

 

6. Tap on the "Enter Waiting Room" button.

Arrow pointing at Enter Waiting Room Button

 

 

7. When asked to allow the page to open in Zoom, tap "Open". 

Arrow pointing at "Open"

 

 

This article was last reviewed by our Support team on August 12, 2021.